Walker, Denis <br/><br/>
Customer first ;  a strategy for quality service 

 - London ;  Gower,  1990. 
 - xi, 154p. :  ill. ; 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0566075431 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .W15 1990