TY  - BOOK
AU  - Blumberg,Donald F.
TI  - Managing service as a strategic profit center
SN  - 0070061890 
AV  - HF5415.5 .B62 1991
PY  - 1991///
CY  - New York 
PB  - McGraw-Hill
N1  - Includes bibliographical references and index
ER  -