Blumberg, Donald F. <br/><br/>
Managing service as a strategic profit center / 

 - New York   McGraw-Hill,  1991. 
 - vii, 232 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0070061890  
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B62 1991