Lucas, Robert W. <br/><br/>
Customer service :  skills and concepts for success / 

 - New York   Glencoe/McGraw-Hill,  2002. 
 - vii, 532 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0078226333  
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L96 2002