TY - BOOK AU - Parasuraman,A. AU - Grewal,Dhruv AU - Krishnan,R. TI - Marketing research SN - 0618000623 AV - HF5415.2 .P21 2004 PY - 2004/// CY - Boston PB - Houghton Mifflin N1 - Includes bibliographical references and indexes ER -