Futrell, Charles. Fundamentals of selling : customers for life / Charles M. Futrell. - 5th ed. - Chicago : Irwin, c1996. - xx, 556 p. : ill. (some col.) ; 27 cm. - The Irwin series in marketing . Includes bibliographical references (p. 530-537) and index. ISBN: 0256138273 LCCN: 95001864 Subjects--Topical Terms: Selling. LC Class. No.: HF5438.25 / .F98 1996 Dewey Class. No.: 658.85