TY  - BOOK
AU  - Anderson, Kristin
AU  - Kerr, Carol
TI  - Customer Relationship Management
SN  - 007048631X
AV  - HF5415.5 .An21 2002
PY  - 2002///
CY  - New Delhi
PB  - Tata McGraw-hill publishing 
N1  - includes index
ER  -