Anderson, Kristin <br/><br/>
Customer Relationship Management/ 

 - New Delhi  Tata McGraw-hill publishing   2002 
 - vii,153p.;  ill.; 
<br/><br/>includes index 
<br/><br/><label>ISBN: </label>007048631X 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .An21 2002