TY  - BOOK
AU  - Oliver,Richard L.
TI  - Satisfaction: a behavioral perspective on the consumer 
SN  - 0070480257 (acidfree paper)
AV  - HF5415.3 .O13 1997
U1  - 658.8/12 20
PY  - 1997///
CY  - New York
PB  - McGraw Hill
KW  - Consumer satisfaction
KW  - Evaluation
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/description/mh022/96017899.html
UR  - http://www.loc.gov/catdir/toc/mh022/96017899.html
ER  -