Oliver, Richard L.,  1945- <br/><br/>
Satisfaction :  a behavioral perspective on the consumer / 
Richard L. Oliver. 
 - New York :  McGraw Hill,  c1997. 
 - xvi, 432 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0070480257 (acidfree paper) 
<br/><br/><label>LCCN: </label>96017899  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Consumer satisfaction--Evaluation.
<br/><br/><label>LC Class. No.: </label>HF5415.3  / .O13 1997 
<br/><br/><label>Dewey Class. No.: </label>658.8/12