TY  - BOOK
AU  - Davidow,William H.
AU  - Uttal,Bro
TI  - Total customer service: the ultimate weapon 
SN  - 0060161809
AV  - HF5415.5 .D28 1989
U1  - 658.8/12 20
PY  - 1989///
CY  - New York
PB  - Harper & Row
KW  - Customer services
N1  - Includes bibliographical references
ER  -