Davidow, William H. <br/><br/>
Total customer service :  the ultimate weapon / 
William H. Davidow and Bro Uttal. 
 - 1st ed. 
 - New York :  Harper & Row,  c1989. 
 - xxii, 227 p. ;  24 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0060161809 
<br/><br/><label>LCCN: </label>89045033  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D28 1989 
<br/><br/><label>Dewey Class. No.: </label>658.8/12