Locker, Kitty O. Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek. - 2nd ed. - New York : McGraw-Hill/Irwin, c2004. - xxix, 637 p. : col. ill. ; 26 cm. Includes bibliographical references and index. ISBN: 0072562196 (alk. paper) 0072865717 (alk. paper) 0071214844 (international) LCCN: 2002035595 Subjects--Topical Terms: Business communication. LC Class. No.: HF5718 / .L79 2004 Dewey Class. No.: 651.7