TY  - BOOK
AU  - Disend,Jeffrey E.
TI  - How to provide excellent service in any organization: a blueprint for making all the theories work 
SN  - 0801980070 (pbk.) :
AV  - HF5415.5 .D63 1991
U1  - 658.8/12 20
PY  - 1991///
CY  - Radnor, Pa.
PB  - Chilton Book Co.
KW  - Customer services
KW  - Case studies
N1  - Includes bibliographical references (p. 329-333) and index
ER  -