Disend, Jeffrey E. <br/><br/>
How to provide excellent service in any organization :  a blueprint for making all the theories work / 
Jeffrey E. Disend. 
 - Radnor, Pa. :  Chilton Book Co.,  c1991. 
 - ix, 342 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 329-333) and index. 
<br/><br/><label>ISBN: </label>0801980070 (pbk.) :  $17.95 
<br/><br/><label>LCCN: </label>90055318  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Case studies.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D63 1991 
<br/><br/><label>Dewey Class. No.: </label>658.8/12