TY - BOOK AU - Guffey,Mary Ellen AU - Loewy,Dana TI - Business communication: process and product SN - 9780538466257 (alk. paper : pkg.) AV - HF5718.3 .G93 2011 PY - 2011/// CY - Mason, OH PB - South-Western/Cengage Learning KW - Business writing KW - English language KW - Business English KW - Business communication N1 - Includes bibliographical references and indexes ER -