Lesikar, Raymond Vincent. Basic business communication : skills for empowering the internet generation / - 10th ed. - Boston McGraw-Hill/Irwin, 2005. - xxx, 606 p. : ill. (col.) ; 28 cm. Includes bibliographical references and index. ISBN: 0072880023 0071111522 LC Class. No.: HF5721 / .L56 2005