TY  - BOOK
AU  - Craig,James
AU  - Jutla,Dawn
TI  - e-Business readiness: a customer-focused framework 
SN  - 0201710064 (pbk.)
AV  - HF5548.32 .C84 2001
U1  - 658.8/12 21
PY  - 2001///
CY  - Boston
PB  - Addison-Wesley
KW  - Electronic commerce
KW  - Customer relations
N1  - Includes bibliographical references (p. 419-422) and index
ER  -