TY  - BOOK
AU  - Kiran,D.R.
TI  - Total Quality Management: Key Concepts and Case Studies 
SN  - 9780128110355
AV  - MLCM 2019/43947 (H) 
PY  - 2017///]
CY  - Amsterdam, Boston
PB  - Elsevier
KW  - Total quality management
N1  - Minimal Level Cataloging Plus; Includes bibliographic references (pages 529-531) and index
ER  -