Besterfield, Dale H. <br/><br/>
Total quality management 

 - 3rd ed. 
 - New Dehi :  Prentice Hall,  2018. 
 - xi,640p. :  ill. ; 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>8120328833 
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T64 2018