TY  - BOOK
AU  - Lovelock, Christopher
AU  - Wirtz, Jochen
TI  - Services Marketing: :people, technology, strategy
SN  - 9780136118749
AV  - HF 5415.13 L94 2015
PY  - 2015///
CY  - New York
PB  - Pearson
N1  - Include index
ER  -