TY - BOOK AU - Hybels,Saundra AU - Weaver,Richard L. TI - Communicating effectively SN - 0072315679 (pbk. : alk. paper) AV - P95 .H99 2001 U1 - 302.2/242 21 PY - 2001/// CY - Boston PB - McGraw Hill KW - Oral communication N1 - Includes bibliographical references and index ER -