Thomsen, Elizabeth. <br/><br/>
Rethinking reference :  the reference librarian's practical guide for surviving constant change / 

 - New York   Neal-Schuman,  1999. 
 - xviii, 291 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 283-285) and index. 
<br/><br/><label>ISBN: </label>155570364X 
<br/><br/><label>LC Class. No.: </label>Z711  / .T38 1999