TY - BOOK AU - Allen, Gemmy S. AU - Plunkett, Warren R. AU - Attner, Raymond F. TI - Management: :an approach to customer expectation SN - 9780538480550 AV - HD31 .A5 2013 PY - 2013/// CY - Spain PB - South-Western Cengate Learning N1 - Include Bibliographical references and index ER -