Ive, Josephine <br/><br/>
Achieving excellence in guest service/ 

 - Melbourne  Hospitality press  2000 
 - xi, 260p. :  ill. ; 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>1862504849 
<br/><br/><label>LC Class. No.: </label>TX911 .C8  / .Iv3 2000