TY  - BOOK
AU  - Besterfield Dale H
AU  - Michna Besterfield  Carol
TI  - Total quality management
SN  - 9788178082707
AV  - TS156 B35
PY  - 2003///
CY  - london
PB  - Besterfild Dale H
N1  - lncludes lndex
ER  -