Knod, Edward M.

Operations management : meeting customers' demands / Edward M. Knod, Richard J. Schonberger. - 7th ed. - Boston : McGraw-Hill/Irwin, c2001. - xviii, 714 p. : ill. ; 24 cm. + 1 computer laser disc (4 3/4 in.)

Includes bibliographical references and index.


System requirements for accompanying computer disc: Microsoft Windows 95 or higher, and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher.

0072320591 (alk. paper)

00064739


Production management.

TS155 / .K7 52001

658.5