TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management: introduction to total quality management for production, processing, and services 
SN  - 0130933872
AV  - TS156 .G55 2003
U1  - 658.4/013 21
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -