Goetsch, David L. Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 4th ed. - Upper Saddle River, N.J. : Prentice Hall, c2003. - xviii, 858 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 0130933872 LCCN: 2001059311 Subjects--Topical Terms: Total quality management. LC Class. No.: TS156 / .G55 2003 Dewey Class. No.: 658.4/013