TY - BOOK AU - Kolarik,William J. TI - Creating quality: concepts, systems, strategies, and tools SN - 0070352178 (acidfree paper) AV - TS156 .K83 1995 U1 - 658.2/62 20 PY - 1995/// CY - New York PB - McGraw-Hill KW - Quality control KW - System analysis N1 - Includes bibliographical references and indexes ER -