Kolarik, William J. Creating quality : concepts, systems, strategies, and tools / William J. Kolarik. - New York : McGraw-Hill, c1995. - xxvii, 925 p. : ill. ; 24 cm. - McGraw-Hill series in industrial engineering and management science . Includes bibliographical references and indexes. ISBN: 0070352178 (acidfree paper) LCCN: 94031883 Subjects--Topical Terms: Quality control.System analysis. LC Class. No.: TS156 / .K83 1995 Dewey Class. No.: 658.2/62