Russell, Roberta S. Operations management : quality and competitiveness in a global environment / Roberta S. Russell, Bernard W. Taylor III. - 5th ed. - Hoboken, NJ : John Wiley, c2006. - xxii, 808 p. : ill. (chiefly col.) ; 29 cm. Includes bibliographical references and index. ISBN: 0471692093 (cloth) 9780471692096 (cloth) LCCN: 2004059096 Subjects--Topical Terms: Production management.Quality control. LC Class. No.: TS155 / .R91 2006 Dewey Class. No.: 658.5