Noori, Hamid. Production and operations management : total quality and responsiveness / Hamid Noori, Russell Radford. - New York : McGraw-Hill, c1995. - xxvi, 676 p. : ill. ; 24 cm. - McGraw-Hill series in management . Includes bibliographical references and index. ISBN: 0079120377 (alk. paper) : $42.50 LCCN: 94033821 Subjects--Topical Terms: Production management.Total quality management. LC Class. No.: TS155 / .N731995 Dewey Class. No.: 658.5