Beisse, Fred <br/><br/>
A guide to computer user support for help desk and support specialists 

 - 2nd 
 - Canada  Course technology Thomson learning  2001 
 - xvi, 646p,:  ill.; 
<br/><br/><label>ISBN: </label>0619033630 
<br/><br/><label>LC Class. No.: </label>QA 76  / .B43 2001