TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis, Stanley B.
TI  - Quality Management: Introduction to total quality management for production, processing and services
SN  - 0536709211
AV  - HD 62.15 .G55 2003
PY  - 2003///
CY  - London
PB  - Pearson Custom Publishing
N1  - Includes Index
ER  -