Goetsch, David L. <br/><br/>
Quality Management  Introduction to total quality management for production, processing and services 

 - London  Pearson Custom Publishing  2003 
 - xviii, 858p,:  ill.; 
<br/><br/>Includes Index 
<br/><br/><label>ISBN: </label>0536709211 
<br/><br/><label>LC Class. No.: </label>HD 62.15  / .G55 2003