TY  - BOOK
AU  - Fitzsimmoons, James A.
AU  - Fitzsimmoons, Mona J.
TI  - Service Management: Operations, Strategy, Information Technology
SN  - 9789339204471
AV  - HD 9980. 5  . F 54 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hills
N1  - Includes index
ER  -