TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer satisfaction 
T2  - Prentice Hall neteffect series
SN  - 0130859591
AV  - HF5415.5 .T48 2001
U1  - 658.8/12 21
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes index
ER  -