Timm, Paul R. <br/><br/>
Customer service :  career success through customer satisfaction / 
Paul R. Timm. 
 - 2nd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  c2001. 
 - viii, 223 p. :  ill. ;  23 cm. 
 - Prentice Hall neteffect series.  Job skills .
 - Neteffect series.  Job skills. .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0130859591 
<br/><br/><label>LCCN: </label>00022498  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Success in business.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T48 2001 
<br/><br/><label>Dewey Class. No.: </label>658.8/12