TY  - BOOK
AU  - Haksever, Cengiz.
AU  - Render,Barry
AU  - Russell,Roberta S.
AU  - Murdick,Robert G.
TI  - Service management and operations
SN  - 0130813389
AV  - HD9980.5 .Se31 2000
PY  - 2000///
CY  - Upper Saddle River
PB  - Prentice Hall
N1  - Includes bibliographical references and index
ER  -