Haksever, Cengiz. <br/><br/>
Service management and operations / 
Cengiz Haksever ... [et al]. 
 - 2nd ed. 
 - Upper Saddle River  Prentice Hall,  2000. 
 - xx, 584 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130813389 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .Se31 2000