TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - service management: operations, strategy, and information technology
SN  - 007321267X
AV  - HD9980.5 .F58 2001
PY  - 2001///
CY  - New York
PB  - McGRaw-Hill
N1  - Includes index
ER  -