Denton, D. Keith <br/><br/>
The Service Trainer Handbook;  Managing Service Businesses in the 1990's/ 

 - NY  McGraw-hill  1992 
 - viii,128p.;  ill.; 
<br/><br/>includes references 
<br/><br/><label>ISBN: </label>0070164142 
<br/><br/><label>LC Class. No.: </label>HD30.28  / .D43 1992