Fitzsimmons, James A. <br/><br/>
Service operations management / 

 - New York   McGraw-Hill,  1982. 
 - xiv, 449 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographies and index. 
<br/><br/><label>ISBN: </label>0070212155 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F57 1982