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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

By: Davis, Mark M, 1944-Contributor(s): Heineke, Janelle N Material type: Text

TextSeries: The McGraw-Hill/Irwin series, Operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, c2003Description: xvii, 443 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 0072464267 (alk. paper); 0071194770 (international ed. : alk. paper)Subject(s): Service industries -- Technological innovations -- Management | Value analysis (Cost control) | Customer relations -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .D21 2003

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
ATU Book	SCHOOL OF BUSNESS AND MANAGEMENT LIBRARY - ACCRA TECHNICAL UNIVERSITY General Stacks	HD9980.5 .D21 2003 (Browse shelf(Opens below))	c1	Available		0000015680

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Includes bibliographical references and index.

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