Quality on trial : bringing bottom-line accountability to the quality effort /
Howe, Roger J.
Quality on trial : bringing bottom-line accountability to the quality effort / Roger J. Howe, Dee Gaeddert, Maynard A. Howe. - 2nd ed. - New York : McGraw-Hill, c1995. - xv, 163 p. : col. ill. ; 27 cm.
Includes bibliographical references and index.
0070305838 (acidfree paper)
94040245
Total quality management.
Consumer satisfaction.
Organizational change.
HD62.15 / .H83 1995
658.4
Quality on trial : bringing bottom-line accountability to the quality effort / Roger J. Howe, Dee Gaeddert, Maynard A. Howe. - 2nd ed. - New York : McGraw-Hill, c1995. - xv, 163 p. : col. ill. ; 27 cm.
Includes bibliographical references and index.
0070305838 (acidfree paper)
94040245
Total quality management.
Consumer satisfaction.
Organizational change.
HD62.15 / .H83 1995
658.4