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Real time : preparing for the age of the never satisfied customer /

McKenna, Regis.

Real time : preparing for the age of the never satisfied customer / - Boston Harvard Business School Press, 1997. - xi, 204 p. : ill. ; 22 cm.

Includes bibliographical references and index.

ISBN: 0875847943

LC Class. No.: HF5548 / .M19 1997

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