Managing services : using technology to create value /
Davis, Mark M.,
Managing services : using technology to create value / - Boston McGraw-Hill/Irwin, 2003. - xvii, 443 p. : ill. ; 27 cm. +
Includes bibliographical references and index.
0072464267 0071194770
HD9980.5 / .D21 2003
Managing services : using technology to create value / - Boston McGraw-Hill/Irwin, 2003. - xvii, 443 p. : ill. ; 27 cm. +
Includes bibliographical references and index.
0072464267 0071194770
HD9980.5 / .D21 2003