Total quality management and operational excellence : text with cases /

Oakland, John S.

Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth Edition. - xxiv, 530 pages ; 26 cm

Includes bibliographical references and index.

9780415635493 (hardback) 9780415635509 (paperback)

2013036192


Total quality management.
Total quality management--Case studies.
BUSINESS & ECONOMICS / General.
BUSINESS & ECONOMICS / Quality Control.
BUSINESS & ECONOMICS / Total Quality Management.

HD62.15 / .O5 2014

658.4/013

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