Total quality management and operational excellence : text with cases /
Oakland, John S.
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth Edition. - xxiv, 530 pages ; 26 cm
Includes bibliographical references and index.
9780415635493 (hardback) 9780415635509 (paperback)
2013036192
Total quality management.
Total quality management--Case studies.
BUSINESS & ECONOMICS / General.
BUSINESS & ECONOMICS / Quality Control.
BUSINESS & ECONOMICS / Total Quality Management.
HD62.15 / .O5 2014
658.4/013
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth Edition. - xxiv, 530 pages ; 26 cm
Includes bibliographical references and index.
9780415635493 (hardback) 9780415635509 (paperback)
2013036192
Total quality management.
Total quality management--Case studies.
BUSINESS & ECONOMICS / General.
BUSINESS & ECONOMICS / Quality Control.
BUSINESS & ECONOMICS / Total Quality Management.
HD62.15 / .O5 2014
658.4/013