Service Management: Operations, Strategy, Information Technology
Fitzsimmoons, James A.
Service Management: Operations, Strategy, Information Technology - 7th. ed. - New York McGraw-Hills 2011 - xviii.; 525 p.;
Includes index
9789339204471
HD 9980. 5 / . F 54 2011
Service Management: Operations, Strategy, Information Technology - 7th. ed. - New York McGraw-Hills 2011 - xviii.; 525 p.;
Includes index
9789339204471
HD 9980. 5 / . F 54 2011